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Frequently Asked Questions

Every question is important. Please get in touch with us if you have any concerns. To help you get answers immediately to some of the questions you may have, here are some of the frequently asked questions we get asked daily.

What will it cost?

Getting a ding or chip repaired is often much more affordable than people think. If your auto insurance includes glass coverage, the repair could be free.

The cost of a replacement will largely depend on the type of windshield your vehicle requires. Since there are many different vehicles driven on Canadian roads, the range of costs can be wide-ranging.

All you need to do is give your local Apple Auto Glass® a quick call. Once we know your vehicle’s make, model and year, we’ll be able to provide you with an estimate quickly and easily.

Can a cracked windshield be repaired?

Cracked windshield repairs are determined on an individual basis. Whether to repair or replace mainly depends on the size and location of the damage, as well as the number of cracks.

We will only opt for repair if it’s 100 percent safe to do so. That means ensuring we can maintain the windshield’s original strength and level of protection. That’s why all our installations and windshield repairs are backed by the Apple Auto Glass® National Warranty!1 Further, our repairs are lifetime guaranteed2 for as long as you own your vehicle.

Cracked windshield repairs are dependent on a number of other factors as well. To determine whether it’s possible to repair, as opposed to replace, your best course of action is to book an inspection with an Apple Auto Glass® associate.

 

1 Certain exceptions apply. Consult your insurance provider.

2 Lifetime warranty against installation and manufacturing defects and leaks. This warranty does not cover leakage due to deterioration of the vehicle’s bodywork or damage caused by vandalism, theft, natural disaster, unlawful activity or willful act.

How long of a windshield crack can be repaired?

Repair or replace? That is the question. Traditionally, cracked windshield repairs happen with cracks under three inches. If a chip is no bigger than the size of a loonie and not within four centimetres of the edge of the windshield, repair might also be an option. All our installations and windshield repairs are backed by the Apple Auto Glass® National Warranty!1 Cracked windshield replacement will probably be necessary if there are more than three chips or cracks. If replacement is required and your vehicle has advanced-driver-assistance systems included, a recalibration of the camera that is installed on the upper part of the windshield will be required to ensure the advanced-driver-assistance-systems continue to provide reliable support.2

Our repairs are lifetime guaranteed3 for as long as you own your vehicle.

Find out one way or the other by booking an appointment with an Apple Auto Glass® technician.

 

1 Certain exceptions apply. Consult your insurance provider.

2 Recalibration services are available in certain service centres only.

3 Lifetime warranty against installation and manufacturing defects and leaks. This warranty does not cover leakage due to deterioration of the vehicle’s bodywork or damage caused by vandalism, theft, natural disaster, unlawful activity or willful act.

How much does it cost to tint windows?

Tinted windows are a great way to enhance the appearance of your vehicle. Tinted windshields and tinted windows also reduce glare and block out harmful UV rays. The cost of tinting largely depends on your vehicle’s make and model, how many windows it has and personal preference for the type of tint.

For a more accurate cost estimate, contact your local Apple Auto Glass®. Once we know more about your vehicle, we can provide you with a quick estimate.

How long will it take?

When you replace your windshield, we need to give our adhesives adequate time to sufficiently cure. This gives your new windshield the strength and stability to perform its important role in the safety system of your car. On average, this means a 60-minute wait time after a windshield replacement.

Most windshield replacements can be completed within three to four hours.

Ask any expert at Apple Auto Glass® about why these Minimum Drive Away Times are an important part of any windshield replacement or repair we perform.

*Times will vary by vehicle and conditions.

Can Apple Auto Glass® take care of my insurance claim?

We work closely with most insurance companies, so you only need to make an appointment with us and we’ll take care of the rest. Validating your coverage details and processing the paperwork are just some of the things we do for you, so you don’t need to sweat anything.

Once you schedule your appointment, we will have the proper authorization to proceed with the claim and the repair, so you don’t have to worry about this process at all.

What’s my deductible?

Getting a ding or chip repaired is often much more affordable than people think. If your auto insurance includes glass coverage, the repair could be free.

The cost of your deductible varies when it comes to a replacement, since it will largely depend on the type of coverage you have. Since there is a wide range of policies, we’ll need to verify yours — and it will only take us a few minutes. If you need to pay deductible fees for your windshield replacement, we will directly collect your payment, so you won’t even have to contact your insurance company.

All you need to do is give your local Apple Auto Glass® a quick call. We’ll be happy to explain everything you need to know about claims for damaged or broken glass.

Will my premiums go up if I make a claim?

The impact on your premiums and insurance file depends largely on your claim history and how your insurance company handles its claims. We’ll gladly connect you with your insurer or broker to find out if you will need to pay a higher premium.

Did you know that some insurance companies will cover your deductible for a replacement if you haven’t made any claims yet? They may even offer a free water-repellent treatment with a repair or replacement claim! *

Contact us whenever you’re ready and we’ll look after everything in no time.

*Coverage may vary by policyholder and company.